What is the order processing time?
How does the shipping process works?
Why my order tracking is not updating?
If your tracking status hasn’t been updated for few days. Don’t fret as it is quite normal for the tracking status to stuck while moving between distribution centers. Once the order provisioned to the next stage the tracking status will be updated.
What is the procedure to cancel the order?
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 20% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies. For order cancellation you can contact us. You have to do it within the 12 hours after the order is placed.
What is the Estimated delivery time?
Normally the packages are delivered in 12-25 business days. However, if your tracking code doesn’t start working in 3 – 5 Business Days after receiving your shipping confirmation email, then you should contact our Customer Care Department to get your issue resolved. For further information you can also check our shipping policy.